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Integration · tasks · soon

Customer feedback lands in Linear. Herald closes the loop.

Herald will read your Linear backlog and surface which issues trace back to customer feedback clusters — so you know what you're building, and who's waiting for it.

What Herald reads

What Herald reads from Linear.

  • Open issues and their cycle assignment
  • Issues linked to customer feedback mentions
  • Cycle velocity and completion rates
  • Issues flagged as customer-requested or blocking deals
  • Issues opened or closed this week
Ask anything

Questions you can ask.

  • “Which issues in the current cycle are blocking active deals?”
  • “How many customer-reported issues were closed this week?”
  • “Which open issues have the most customer mentions attached?”
  • “What percentage of this cycle is customer-driven vs internal?”
  • “Which team members have the most at-risk-account issues assigned?”

See a sample briefing →

This week’s briefing

A sample excerpt.

31 mentions of CRM integration across 24 customers in Intercom — six prospects cited it as the reason they walked. The matching Linear issue is in the backlog, unassigned, with no cycle. SAML is 47 mentions, also backlog. Two issues closed this cycle were customer-reported; both accounts got a notification.
Setup

How to connect.

  1. Coming this quarter — sign up to be notified when the Linear integration ships.

  2. Once live, connect via Linear's OAuth in Settings → Integrations. Herald requests read-only access to issues, cycles, and labels.

  3. Use a consistent label (e.g. customer-request) in Linear and tell Herald which label to track — it will link those issues to feedback clusters in the briefing.

Connect Linear. Read Monday's briefing.

Magic link. No password, no credit card.

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