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Every support conversation, synthesized — not just counted.

Herald reads your Intercom conversations, clusters the recurring themes, and surfaces the ones tied to churn risk or feature demand — in plain English, every Monday.

What Herald reads

What Herald reads from Intercom.

  • Open and closed conversation threads
  • User and company context attached to each conversation
  • Conversation tags and custom attributes
  • CSAT scores and resolution times
  • Recurring topic clusters across conversations this week
  • Accounts with a spike in support volume
Ask anything

Questions you can ask.

  • “What's the most common complaint in support this week?”
  • “Which accounts opened the most conversations in the last 7 days?”
  • “Is there a pattern among churned accounts in their last support tickets?”
  • “Which features are customers asking about that we don't have yet?”
  • “How does this week's support volume compare to last week?”

See a sample briefing →

This week’s briefing

A sample excerpt.

Pricing transparency was the loudest cluster — seven mentions in the last week, all from accounts that already converted. Three of them asking about expansion paths to Team. One edge: Waverly Labs opened four tickets in 48 hours about API rate limits. Dana Kim's renewal is in nine days.
Setup

How to connect.

  1. In Herald, go to Settings → Integrations and click Connect next to Intercom.

  2. Authorize via Intercom's OAuth — read-only access to conversations and contacts.

  3. Herald backfills the last 90 days of conversations within the hour.

  4. Confirm your Intercom company attributes map correctly to Herald's account model in Settings → Schema.

Full setup guide →

Connect Intercom. Read Monday's briefing.

Magic link. No password, no credit card.

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