Forward an email
Every Product has an auto-provisioned inbox at fwd+{product_id}@inbox.withherald.co. Forward any email — a support ticket, a feature request, a competitor mention, a partner intro — and Herald classifies, summarizes, and files it into the right section of your next briefing. No OAuth, no webhook setup.
Your ingest address
Section titled “Your ingest address”Every Product gets an auto-provisioned address the moment it’s created:
fwd+{product_id}@inbox.withherald.coThe exact address is visible in Settings → Integrations → Email and on the onboarding checklist.
What you can forward
Section titled “What you can forward”Anything useful Herald couldn’t reach through an integration:
- Sales-call transcripts from Fathom, Fireflies, Otter, Grain, or Zoom’s native transcript email. Herald detects the format (VTT, SRT, “Speaker: text”, Fathom, Fireflies) and routes to the sales-call pipeline.
- Support escalations a customer emailed directly to
support@or to you personally. - Review screenshots or emails from G2, Capterra, App Store, Play Store.
- Angry emails — the ones that never make it into Intercom.
- Internal notes — changelogs, standup summaries, “we decided X” threads. These feed agent memory without becoming feedback.
Herald classifies each message on arrival: feedback, sales, internal_note, newsletter, or spam. Newsletters and spam are dropped; everything else lands in the right table in your Durable Object’s SQLite.
What happens after you forward
Section titled “What happens after you forward”Your forwarded email lands in the right section of next Monday’s briefing — Feedback themes if it’s a customer complaint, a People row if the sender is someone you should talk to, or the Sales pipeline if it’s a call transcript. It also becomes searchable in chat the moment it arrives: ask “what complaints came up in this week’s forwards?” and Herald pulls it back with context.
Every attachment is kept and scoped to your Product; nothing crosses tenants.
What not to forward
Section titled “What not to forward”- Plain billing notifications. Herald already reads Stripe.
- Two-factor codes or password resets. We don’t need them and we’d rather not store them.
- Newsletters. Herald will classify and drop them, but forwarding them wastes your attention at the top of the forward queue.
Privacy
Section titled “Privacy”Attachments and bodies live in R2, keyed by your product_id. Nothing cross-tenant. If you delete the Product, every forwarded email goes with it. See Where your data lives.